At SoftTouches (https://softtouches.shop), we are committed to providing fast, reliable, and cost-effective shipping services. This Shipping Policy outlines the details of our shipping procedures, including shipping methods, delivery times, and international shipping.
1. Domestic Shipping (Within Vietnam)
- Processing Time: Orders are processed within 1-2 business days. Please note that orders placed on weekends or public holidays will be processed the following business day.
- Shipping Time: Depending on your location, orders will typically be delivered within 3-7 business days after processing.
- Shipping Costs: We offer standard shipping rates based on order weight and location. You can see the shipping cost during checkout.
2. International Shipping
- Countries We Ship To: We offer international shipping to a variety of countries. If your country is not listed during checkout, please contact us for assistance.
- Processing Time: Orders will be processed within 1-2 business days before being dispatched for international delivery.
- Shipping Time: Delivery times for international orders vary by destination:
- To the US/Canada: 7-14 business days.
- To Europe: 7-15 business days.
- To Other Regions: 10-20 business days.
- Shipping Costs: International shipping rates will be calculated at checkout based on the destination and order weight. Customs duties and taxes are not included in the shipping cost and are the responsibility of the buyer.
3. Shipping Methods
We offer the following shipping methods:
- Standard Shipping: Reliable and affordable shipping option.
- Expedited Shipping: Faster delivery with additional fees.
4. Tracking Your Order
Once your order is shipped, we will send you a tracking number via email so you can track your order’s progress. You can also track your order on our website under your account section.
5. Delivery Delays
While we aim to provide timely delivery, delays may occur due to factors outside our control, such as weather, customs delays, or carrier issues. We will keep you informed of any delays and work to resolve any issues as quickly as possible.
6. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately at support@softtouches.shop. We will investigate the issue and provide a solution, including possible reshipment or a refund, depending on the situation.
7. Shipping Restrictions
We do not ship to P.O. Boxes or certain remote areas. If your address falls into this category, we will contact you to arrange an alternative shipping solution.
8. Contact Us
If you have any questions about shipping or need assistance, feel free to contact us at:
SoftTouches
Email: support@softtouches.shop
Address: Lot Ao Sen 1, Tan An, Nghia Lo, Yen Bai, Vietnam