At SoftTouches (https://softtouches.shop), we strive to provide a secure, simple, and convenient shopping experience. This payment policy outlines the methods of payment we accept and how we process transactions.
1. Accepted Payment Methods
We accept the following payment methods:
- Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit cards.
- PayPal: Secure payments via your PayPal account.
- Stripe: We also accept payments via Stripe for added convenience.
- Other Payment Methods: Additional payment options may be available based on your location or request.
2. Payment Security
We prioritize the safety and security of your payment information. Our website uses SSL encryption (Secure Sockets Layer) to protect your sensitive data during transactions. All payment information is processed securely by our payment providers (PayPal, Stripe, etc.), and we do not store any credit card details on our servers.
3. Payment Processing
- All payments will be processed at the time of checkout.
- Your order will not be shipped until payment has been successfully processed.
- If there are any issues with payment processing (such as insufficient funds or incorrect payment details), we will notify you promptly to resolve the issue.
4. Currency
All transactions on our website are processed in USD (United States Dollar). If you are shopping from outside the United States, your payment will be converted to your local currency by your payment provider or credit card issuer at the current exchange rate.
5. Billing Information
To complete your purchase, you must provide accurate and up-to-date billing information, including your name, address, and payment details. By submitting your payment information, you agree to provide truthful and complete information.
6. Payment for International Orders
For international orders, please note that you may be subject to additional duties, taxes, or customs fees depending on your country’s regulations. These charges are not included in the product price or shipping fees, and are the responsibility of the buyer.
7. Failed Transactions
If a payment fails for any reason, we may contact you to help resolve the issue. In some cases, your order may be canceled, and you will need to place a new order.
8. Refunds
Refunds for returned items will be credited back to the original payment method. Please refer to our Return & Refund Policy for more information on how refunds are processed.
9. Contact Us
If you have any questions or need assistance regarding payments, please contact us at:
SoftTouches
Email: support@softtouches.shop
Address: Lot Ao Sen 1, Tan An, Nghia Lo, Yen Bai, Vietnam